NovelVox

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NovelVox is an AI-enabled contact center solution provider. Since its inception, the company has been into creating contact center solutions to improve customer experience and agent performance. For the last 13 years, the company has always come up with integrated and advanced solutions including Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Chatbot (Infibot), omnichannel solutions for Cisco, Avaya, Genesys, and Amazon Connect.

The company serves businesses of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. NovelVox provides ready integrations with 75+ 3rd party applications including CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.

 

The products are aligned with industry-specific needs and offer solutions for healthcare, banking, insurance, credit union, and many more. The company has done over 300 deployments in India, UK, USA, KSA & UAE and it has clients in 20 plus countries.

 
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What does Infosys do?
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
What are Infosys products?
Infosys, a global leader in consulting, technology, and outsourcing, offers a wide range of products and solutions across various industries. Some of their key products include: Infosys Cobalt, Infosys Nia, Infosys Finacle, Infosys Equinox, Infosys Edge, Infosys Live Enterprise and Infosys Information Platform (IIP). These products are designed to help businesses accelerate digital transformation, improve efficiency, and deliver better customer experiences.
What is the objective of Infosys?
At Infosys, everything we do has its roots deep into our purpose – To amplify human potential and create the next opportunity for people, businesses and communities.