Motif India Infotech Pvt Ltd

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Motif India Infotech Pvt. Ltd. is a 100% subsidiary of Motif, Inc., a customer-centric Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company focused on E-commerce companies in the retail,travel, financial services and affiliate marketing verticals. It has over 12 years of experience in providing multi-channel customer support, IT support,credit card fraud prevention, social media intelligence, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in Costa Rica, India and the Philippines. It is PCI-DSS complaint and ISO/IEC 27001:2005 certified for Information Security. Motif India is also rated at PCMM Maturity Level 3.

Since its inception in August 2000, Motif has focused on rules-based business processes that require human judgment. Motifs continuous improvement methodology and world class talent management practices have resulted in the development of flexible solutions that achieve unmatched quality and ongoing productivity gains for its clients. Clients can expect to experience cost reductions ranging from 25-50% or more over the tenure of their partnership, while also seeing their service level agreements (such as quality and turnaround time) met or exceeded. As a testament to the high caliber of its work, every Motif client is reference able.

Services:
· Customer Support
– Pre and post purchase support
– Account management
– Order processing
– Dispute resolution
– Billing,credits, refunds
– Ticketing and reservations assistance
– Promotions and reward programs
– Technical support
– Inbound sales
• Fraud Prevention
– Online credit card fraud prevention
– Community moderation
– Site policy management
• Back Office Support
– Content sourcing,validation and review
– Inventory and contract management
– Transaction processing
– HR benefits administration
– Accountsreconciliation
• Research & Analytics
– Key Opinion Leader (KOL) profiling
– Business intelligence through internet based research
• Social Media Services
– Social media intelligence

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