Motif India Infotech Pvt. Ltd. is a 100% subsidiary of Motif, Inc., a customer-centric Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company focused on E-commerce companies in the retail,travel, financial services and affiliate marketing verticals. It has over 12 years of experience in providing multi-channel customer support, IT support,credit card fraud prevention, social media intelligence, research and analytics, …
Motif India Infotech Pvt. Ltd. is a 100% subsidiary of Motif, Inc., a customer-centric Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company focused on E-commerce companies in the retail,travel, financial services and affiliate marketing verticals. It has over 12 years of experience in providing multi-channel customer support, IT support,credit card fraud prevention, social media intelligence, research and analytics, and back office support services to leading Fortune 500 and mid-market companies across the United States, Europe and Asia. Headquartered in California, USA, Motif has delivery centers in Costa Rica, India and the Philippines. It is PCI-DSS complaint and ISO/IEC 27001:2005 certified for Information Security. Motif India is also rated at PCMM Maturity Level 3.
Since its inception in August 2000, Motif has focused on rules-based business processes that require human judgment. Motifs continuous improvement methodology and world class talent management practices have resulted in the development of flexible solutions that achieve unmatched quality and ongoing productivity gains for its clients. Clients can expect to experience cost reductions ranging from 25-50% or more over the tenure of their partnership, while also seeing their service level agreements (such as quality and turnaround time) met or exceeded. As a testament to the high caliber of its work, every Motif client is reference able.
Services:
· Customer Support
– Pre and post purchase support
– Account management
– Order processing
– Dispute resolution
– Billing,credits, refunds
– Ticketing and reservations assistance
– Promotions and reward programs
– Technical support
– Inbound sales
• Fraud Prevention
– Online credit card fraud prevention
– Community moderation
– Site policy management
• Back Office Support
– Content sourcing,validation and review
– Inventory and contract management
– Transaction processing
– HR benefits administration
– Accountsreconciliation
• Research & Analytics
– Key Opinion Leader (KOL) profiling
– Business intelligence through internet based research
• Social Media Services
– Social media intelligence
During the course of the Business Excellence Project, our business partner Motif excelled at a number of our shared behaviors and commitments. By €˜simplifying and clarifying a number of tools suggestions, Motif analysts were able to create a presentation that could be easily shared with different functional teams. This clearly exhibited what the requests were including mock-ups and quantification which is needed to have them road map. Motif also €˜executed well everyday in all assigned tasks and went beyond what was asked to show constant innovation€
Anonymous | January 9, 2014
My heartiest congratulations on the accomplishment of this mission. Im absolutely thrilled with the energy and heroic effort extended on behalf of helping the team work more productively. You are absolutely awesome!€
Director, Leading Marketplace for Used books, DVDs, Movies | August 3, 2014
It has been a great holiday season so far and we could not have asked for a better team to work with. We appreciate all that you do to support our company and continue to value each and every one of you€
Anonymous | May 6, 2015
I am very impressed with the service we have received from your team and the quality of the dashboard review of the projects to date.€
Director of Finance, Leading Solution Provider for the energy project finance industry | May 28, 2014
Because of the Customer Service I experienced, I feel this is the beginning of a beautiful relationship, between me, and your portal€
Largest Group of Online Dating Sites | January 19, 2016
