Incorporated in 2004, Merit group is a UK based andmanaged BPO with delivery centres in Chennai, South India and in MarketHarborough in the UK.
Committed to customer service excellence and the passion for superior qualityof service, Merit has redefined customer experience with a unique servicedelivery model that leverages the best of eastern and western managementexpertise.
An international BPO in the true sense, we offer a comprehensive range …
Incorporated in 2004, Merit group is a UK based andmanaged BPO with delivery centres in Chennai, South India and in MarketHarborough in the UK.
Committed to customer service excellence and the passion for superior qualityof service, Merit has redefined customer experience with a unique servicedelivery model that leverages the best of eastern and western managementexpertise.
An international BPO in the true sense, we offer a comprehensive range of BPOsolutions (voice, data handling and blended solutions) catering to businessesin the UK with a global presence. With a mix of onshore and offshorecapability, we can reduce costs by 30-40% in many back office and contactcentre activities.
Deviating from the norms of a conventional BPO, both in terms of organisationalculture and behaviour, we create additional value for our clients by increasingthe revenue proposition through:
Cost savings through enhanced efficiencies
Uncompromised quality standards
Sensible innovation
Treating every client as our ‘only client
Merits mantra for customer delight is acombination of a collaborative approach, efficiency in operations that isfuelled by an engaged and motivated workforce and transparency in transactionswith all our clients.
