Knoahsoft

KnoahSoft provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership. The KnoahSoft Harmony™ workforce optimization software suite is a secure web-based platform that is seamlessly integrated from end-to-end to provide the ultimate in flexibility, scalability and ease of use.

KnoahSoft Harmony is deployed in hundreds of mission-critical environments across the globe. With the invaluable insight into multi-channel interactions, gleamed from the Harmony suite, organizations can increase productivity, reduce attrition, enhance customer satisfaction, improve workflow and ensure compliance.

KnoahSoft was established in 2003 and is headquartered in Ann Arbor, Michigan. Because more than 70% of our employees focus on R & D and customer service, we’re able to deliver the highest levels of responsiveness in our industry and release new functionality in the time it takes others to deliver patch releases. It’s all part of our ongoing commitment to provide our clients with the ultimate in flexibility and ease of use.

Why KnoahSoft? Because we’re….

Agile: We are cloud-ready, supporting multi-tenant, hosted environments with a secure, scalable web-based architecture.

Ground-breaking: We can derive QA from a live monitoring session, we have integrated speech analytics with QA to drive precision management, and our plug and play reporting is like nothing else in the WFO market.
Cost-effective: We offer the full breadth of WFO capabilities, services and support at half the price of our competition. Support and professional services include Level 1, Level 2 and Level 3 24×7 support for all customers, expert CTI and third party integrations, comprehensive training and implementation services.

Insightful: Through full CTI integration combined with external metrics and built-in survey capabilities, we provide 360-degree balanced scorecards for invaluable intelligence into true agent performance.

The Safe Choice: The solution is easy to deploy, use and maintain. The KnoahSoft Harmony™ workforce optimization software suite also offers PCI and MiFID II compliant features including encryption, watermarking, masking, multi-layer password protection and audit trails.