Jacada

Initial Neutral Rating to be revised post detailed assessment of Solution Provider and based on additional customer reviews

Jacada WorkSpace helps us ensure consistent call flow and call quality, especially for new agents.

Station Casinos is taking guest service to the next level. Jacada will enable our guest service agents to have a positive interaction each and every time they speak with our guests.

Our company is very focused on continually improving the service we provide our customers and we are always looking for solutions that will help us streamline our operations and provide our advisors with the tools they need to give the highest possible level of customer care to our customers. We are experiencing great results with the Jacada solution in our prepaid division and are very impressed with the quality of the solution and the expertise of the Jacada team.

Customer service is a top priority for Permanent General. Currently our customer service representatives must navigate through dozens of screens and applications to find what they need in order to help customers on the phone. We realized that if we could simplify and streamline the access to that information, we could not only service our customers more effectively, but reduce our call handle times as well as the amount of training required for new representatives. We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face as an insurer.