India Today Consumer Marketing Services – part of this group have a state-of-the-art service delivery facility at Noida providing cost effective Contact Center Services and back office operations. The core competencies include Contact Center Operations (Inbound and Outbound), and CRM & subscriber management. It is opened up for outside business (other than captive processes for India Today Group) very recently, and catering to more than 300 seats of clients from different verticals and are ready for ramping up fast enough to meet client’s deadlines/expectations. Processes include customer service (serving the toll free number), retention calling welcome calls, and outbound calls for pitching to new customers, distribution, email managemnet, back office and other related services.
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