Global Bilgi

Global Bilgi is an outsourcing contact center with our own digital products for contact center and customer service industries. We are a part of the leading telecommunication group in Turkey and Ukraine – Turkcell. Global Bilgi LLC is registered and located in Ukraine, and our parent company – Turkcell Global Bilgi works in Turkey. We improve the customer experience for brands with more than 16000 employees at 22 locations.

Global Bilgi started its operations in Ukraine in October 2008, and today we have more than 550 employees at 3 locations: Kyiv, Sumy, Dnipro, and Kharkiv. We are the leaders in the field of contact centers in Ukraine and stand among the three largest outsourcing contact centers in the country, occupying 15% of the market.

Outsourcing contact center Global Bilgi helps Clients grow by taking care of service and customer support, telephone sales, customer engagement, telemarketing, technical support, customer retention, and loyalty management.

Based on experience in the field, our IT specialists developed a new product – the all-in-one digital Cloud Contact Center Platform Sirius. Combining the best practices in the industry, we created a robust solution that is already serving companies from various industries. The platform optimizes resources and makes workflow smooth and efficient. Siruc Cloud Contact Center Platform is an enterprise solution that includes:

• Single-window web interface for contact center agents, supervisors, QA specialists, and managers;
• Ability to connect all communication channels (phone, messengers, live chats, and emails);
• Automated multi-mode predictive autodialer;
• Advanced contact center analytics by 169 live performance indicators;
• Detailed reporting system;
• Built-in contact center quality assurance platform AQoS;
• Wide opportunities for integration with different methods
• Fault-resistant cloud infrastructure;

Global Bilgi has a large portfolio of projects in areas such as retail, marketing, finance, IT, media, telecommunications, courier delivery, aviation, and travel. We received a number of international contact center and customer experience industry awards, including