Fullview

Fullview is a B2B platform that builds and sells SaaS products to companies to scale the customer technical support. Fullview enables SaaS-based companies to monitor users’ screens instantly, guide them with multiplayer screen control and in-app video calls for faster live support.

Fullview is built by insiders to the pain of scaling technical customer support. We have built and sold SaaS products to companies of all sizes, from startups to enterprises, managed countless customer relationships directly. We decided to build Fullview to solve our own first-hand problems.

Fullview has recently raised $1.8M in pre-seed funding to redesign customer support for ambitious SaaS companies. We thought we’d take a minute to share our story so far, and why we’re building Fullview.

If you’re a user of almost any B2B SaaS product today, chances are you’ve had to contact customer support and spend valuable time explaining technical issues, or needed help navigating custom set-ups.

Today, this usually still happens over a chat bubble like Intercom, email, phone lines, or even Zoom calls.

You’ll know that it’s often a painful experience as a customer, and involves lengthy paragraphs over the support chat, manual screenshots, long and dull support articles, or awkward screen sharing sessions over hastily scheduled Zoom calls.

Meanwhile, as a B2B SaaS vendor the market has never been more competitive. Customers have more options to choose from than ever, so their expectations for product and support quality is through the roof, and higher churn rates ensue.

If you lead a customer success function at a SaaS company today, you already know that revenue retention is the most important metric to sustainably grow your company.

You simply cannot build a break-out SaaS business with a leaky bucket.

Unfortunately customer support professionals lack modern, dedicated, and centralized tools to efficiently meet the growing demands of customers to prevent higher churn rates.

Meanwhile, developers are wasting endless hours on bug reports to help support teams with technical issues. This usually involves long step-by-step explainers from customer support professionals to describe issues to developers over email or Slack, manual screenshots of Chrome console logs and long bug reports in Jira.

Siloed solutions like Intercom, Zoom, Hotjar, and Teamviewer simply don’t cut it anymore.

That’s why we’re building Fullview.

Visit our website https://www.fullview.so to know more about cobrowsing software.