FocalScope

Product Name: FocalScope
FocalScope is an email management and live chat solution trusted by companies around the world to support them with handling large amounts of emails and delivering high quality customer service. Its customer base ranges from Fortune 500 companies, such as DHL Express and Radisson, to SME’s across industries. FocalScope has been said to change the way emails are managed. By enabling its users to scale and collaborate with ease across functions, FocalScope has proven itself as a system which transforms customer service.

These are some of the features of FocalScope:

‘ Shared folders which enables its users to handle large amounts of emails, while still staying organized
‘ Quick prioritizing and distribution of emails to individuals or teams, either manually or automatically
‘ Training mode for efficient supervision of new employees’ to deliver quality replies
‘ Service level agreements to reduce response time and increase customer satisfaction
‘ High quality standard responses to quickly get back to customers
‘ Statistics on all customer-employee interactions
‘ Live chat function which can be installed on the users own website

FocalScope was established in 2007 and has since then opened offices in USA, UK, Denmark and Singapore. FocalScope can be installed as a services (SaaS) solution or as an on-premises solution.