ERIC Systems

ERIC Systems’ Risk Manager is an integrated suite of programs designed for the day-to-day administration of workers’ compensation, property & casualty, professional liability, and general liability claims. It is an Internet capable, multi-state, client-server application designed to maximize performance in high volume environments. It is suitable for use by any size organization that is self-insured and self-administered, a third-party administrator (TPA), governmental agency, insurance carrier, association of self-insureds, and/or retrospective rating group.

Risk Manager has been in production use and under continual development since 1982. This long heritage is reflected in the comprehensive nature of its design and the ease with which it can handle the complex regulatory environments of multiple State agencies and the Federal government.

An intuitive user interface, extensive configuration options, comprehensive security, and flexible reporting are areas where Risk Manager shines. Each business unit (referred to as an employer) defined within an enterprise (a collection of related employers) can have a unique organizational structure to easily handle the most complex reporting requirements. System access is controlled by a function-oriented security system. Access rights may be assigned to individual users or the same rights to many users using profiles. Access to claim information can also be limited to one or many organizational levels or to claims associated with a policy carrier. Source files for over 450 standard reports are supplied. An optional module gives users the ability to incorporate their own reports using our proprietary interface to Crystal Reports v9 and later.

Risk Manager is a real-time design, meaning that there are no posting routines required at the end of day or to prepare for end of period reporting. Transactions affect financial totals as soon as the entry is saved. End of period closings can be completed without disrupting daily operations.

Though comprehensive and powerful, Risk Manager remains simple to install and maintain. All data, including correspondence items, image files (pictures and documents), archive copies of ACH and positive pay extract files, EDI files created for regulatory compliance, and third-party bill review import files are stored in the SQL Server database. There is only one file to backup, which makes the potential for data loss extremely low.

Unlike many older claims administration applications, Risk Manager was initially developed for use with personal computers. As a result, the interface takes advantage of and complements the user-friendly environment associated with desktop computing. We always encourage feedback from our clients, and endeavor to incorporate their ideas to optimize procedures for searching and retrieving information.

Risk Manager was developed using the latest available versions of industry standard tools for development, including Microsoft VB NET, SQL Server 2008 R2, and Crystal Reports 2008. Many organizations already use these products, allowing them to leverage their existing skills base to customize Risk Manager to meet their specific needs.

Most importantly, ERIC Systems offers Risk Manager as an “off-the-shelf” application for claims administration. All versions of the program have essentially the same set of features. Site specific requirements and/or capabilities, not of interest or not applicable to all users, are easily accommodated by optional modules.

Unlike most other software developers, our support policy is to offer continuous distribution of updates and enhancements to all users with a current technical support agreement. This means your version of Risk Manager is always as current and up-to-date as the day it was first installed.