CCaaS Configuration Management with Blackchair

Leverage DevOps automation for CCaaS management and optimize critical operations to cut costs, boost productivity, reduce risk, and maximize ROI – with Blackchair. The advent of CCaaS has enabled companies to leverage their unmatched potential for integrating all interactions and countless other functionalities into a centralized platform to take CX delivery to new heights.

However, CCaaS leverages a considerable amount of customer data and stores it along with particular information about interactions and more for reporting purposes.