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Initial Neutral Rating to be revised post detailed assessment of Solution Provider and based on additional customer reviews
Industry Analyst | December 9, 2019
"AppRiver's service has been a great addition to our every day growing pressure to decrease costs with increasing security, reliability and scalability. AppRiver goes far beyond cleaning those pesky SPAM messages. The AppRiver Management Console makes configuration and reporting a snap. With Appriver's Tri-Fi AntiVirus Scanning our mail servers have gone from cleaning dozens of viruses a day to ZERO. In closing I thank you, our customers thank you, and our servers and routers thank you."
Financial Information Network | July 30, 2016
"Each and every one of our clients that we have brought over to the AppRiver service has ranted and raved! The service is very precise and just a savior in the world of spam."
AJT Design & Marketing, Inc | May 10, 2017
"We recommend small cloud vendors (such as USA.NET, Intermedia and AppRiver) for SMBs because they specialize in the needs of smaller organizations, provided fast and deep support, have a range of add-of options (archive, mobility), and offer migration assistance."
Michael Cain Gartner Research | October 1, 2015
"Pass along to your team that the IT Team and Ubicom staff are extremely happy about making the decision to use your service. Thanks for developing a top-notch solution!"
Ubicom, Inc | December 13, 2016
"We have had excellent results with AppRiver. I have included some of the stats from our account. I actually had clients phone and thank me for putting this spam filter in place. This doesn't happen very often. Setup is quick and easy."
West Vancouver School Board | January 15, 2014
"We have been reselling Appriver accounts for several months now and we are consistently impressed and pleasantly surprised by your organization's uniquely high level of service and responsiveness. For those of us in the industry dependent on services like yours I can tell you it is refreshing and it makes it so easy to recommend and resell your service. Hopefully, you hear it all the time, but in case you don't I wanted to make sure you heard it from Innovative Inc.. THANK YOU"
Innovative Inc. | June 22, 2016
"…your company's actions during the MyDoom outbreak were stellar."
Mindbox, LLC | April 15, 2014
"When comparing to alternative solutions, Appriver definitely offers constantly the best quality for an affordable price in a dynamic environment. We believe that Appriver has the highest standards in the field of antispam and antivirus services."
Via Networks | March 29, 2014
"In my quest to get this working for us I have talked to a number of different mail providers and you guys are the only one who have been open to suggestions and knowledgeable about SPF. Most people in the tech groups at the other providers don't even know what SPF is or is for. Keep up the good work! We will be ending our relationship with these other providers as fast as I can manage it to migrate to you guys exclusively."
RedPath Integrated Pathology | May 27, 2014
"Have I said how much I love @AppRiver? STELLAR customer service team. I want to bake you guys a cake."
LeeAnne Minnick Director of Member Services & Technology, SAIS | May 2, 2014
"As a small business owner reliable email communication is mandatory. As a writer the thought of being chained to my desk all day is stifling. AppRiver's Hosted Exchange service gives me the best of both worlds. I can communicate with my customers whether I'm walking the streets of New York or visiting a Chicago cafe. AppRiver doesn't just support my email it supports my ability to do business."
Sprout Content | October 21, 2014
"SecureTide has the easiest spam control interface I have ever used. More tools and reports than I know what to do with. Stack re-branding on top of that our clients are typically very impressed with the interface and amazed by the amount of spam SecureTide keeps off their system."
James McKee Account Manager/Systems Engineer Net-Tech | March 12, 2014
"You guys are GREAT! Your excellent customer service is noticed and appreciated…it keeps my company recommending you to our clients. Keep up the good work."
Sytec Business Solutions | April 23, 2014
"AppRiver has helped us a countless number of times, whether you have a simple issue like a message not downloading or a serious issue such as not receiving any email. It doesn't matter if it is during the day time or 3 AM at night. The support staff is not only knowledgeable, but very enthusiastic and always willing to help. I never feel like they are feeding me prewritten responses from the computer… No matter who you speak with, they are always willing and ready to help."
Cardinal Point Partners, LLC | October 31, 2016
"Wow! The service I received from Bradrick Landry and Brooks Hall was over the top. They made my email transition soooo easy. I had a lot of anxiety about the process and they both put me at ease and made the process painless. What a wonderful reflection on your company to have them represent you. Good for you! "
Helms Briscoe | January 31, 2015
"Oxfam Canada wishes to thank you for your generosity and help at a very critical time due to a complete server failure. Without your assistance Oxfam Canada would have been without email access for almost a month. The easy implementation of your Exchange Hosting service prevented a great loss. Being an international aid organization the need for accessibility is of the utmost importance to us as an organization. AppRiver came through for us in record time all done without charge to Oxfam Canada."
Oxfam Canada | March 2, 2014
"You have saved me at least 5-10hrs per week on this site alone since I joined your service. I am a Certified Microsoft Trainer and praise your services daily. As a security specialist and system engineer I have several other choices when it comes to virus and spam filtering. Bar none, your service has provided the time needed to finish several projects that have been overshadowed by constant virus and spam related issues and tech support calls."
BCI Partners | May 11, 2017
"'Top of the line' service every time we've called. We appreciate the superb filtering AppRiver does for us, saving us tons of time and resources."
Rochester Public Schools Independent School District | April 16, 2014
"Outstanding work and wonderful personalities makes me feel at ease when calling support. You guys are a far cry above your competition and any other support in any other industry I have dealt with. I may call just to talk some day!"
Inter-Quest Corporation | May 6, 2016
"By the way your Exchange management console is superior. I've worked with other hosting companies and have a basis for comparison. Yours is first class…."
Advanced Solutions For Small Business | March 5, 2014
"I cannot wait to show our owner tomorrow how many spam messages it filtered out. He is going to love it. Thanks for making this an enjoyable, easy experience."
IT Consultant for Luxury Mortgage | December 27, 2016
"I would like to thank your support staff for their assistance yesterday. We moved a client and had several interactions with your staff while this was taking place from about 4PM EST until almost midnight. It is always great dealing with the support staff. Keep up the good work."
Merit Solutions | February 24, 2014
"We recently renewed for another year and it is well worth it. Thank you for your attention to our account. You fixed our problem within 20 minutes of a call. NO ONE DOES THAT!"
Speedy Circuits | January 24, 2014
"The service has been invaluable to us. AppRiver intercepts 25 to 50 pieces of spam mail per e-mail address for us each day, in addition to numerous virus e-mails. The staff and network engineer time that AppRiver has saved us would be difficult to calculate, but I'm sure it would be considerable. Just having our staff and partners freed from an e-mail inbox full of obnoxious, lurid and even obscene solicitations from Asian and European spammers has been a huge workplace amenity."
DiLorenzo & Company, PC | May 3, 2016
"All I have to say is AMAZING! Already today our Notes server utilization went from the normal 85 -100% down to 8 – 25%. We have been with you for less than 24 hours! You have made me look great with my company and you did all the work. All I had to do was make one phone call to change my MX record!"
Symbolic.com | November 12, 2014
"We rely on email for ship-to-ship and ship-to-shore communication in which our vessels tell us where they`re located, what kind of weather theyre experiencing and if anyone is in distress. AppRivers Email Continuity Service keeps us connected no matter what natural disasters may strike. We appreciate how the service provides access to existing email so we haven`t lost anything."
Hyde Shipping | June 27, 2014
"Today, with so many companies lacking in quality technical support, AppRiver shines! Id recommend them based on their quality service and excellent support!"
The EdVenture Group | December 12, 2015
"In addition to responsive customer service, AppRiver has effectively blocked a tremendous amount of spam and dangerous viruses! Their statistical reports have been invaluable to our business."
Missouri Society of CPAs | September 21, 2016
"It's been a few months since I needed to call the Support Team for assistance and wondered as I dialed if the service could still be the best in the industry. The answer: IT IS! I have talked to at least a dozen different folks on the Support Team over the years and hands down, these folks are the best troubleshooters on the planet. I once again applaud whoever is responsible for hiring as you have an uncanny knack of getting the people who have "caring and professionalism" coded into their DNA!"
85 Broads Unlimited, LLC | May 8, 2015
"By the way, we love the service. Keep up the good work!"
London Fog Group | May 31, 2014
"Upon contacting AppRiver and getting all JMH email scanned by AppRiver, we are very pleased to say that 99.9% of all spam has been blocked. The interface to view the blocked spam is well laid out and user friendly. I would highly recommend this product to anyone having spam problems. The difference in cost of AppRiver's service compared to its rivals is outstanding as well. You cannot go wrong with AppRiver."
Johnson Memorial Hospital | February 12, 2017
"Moving away from our internal spam server to the AppRiver service was the best decision we could have made. It has increased our spam capture rate from around 60% to upwards of 100% and reduced the time we spend reviewing quarantined mail from about an hour each day to around 5 minutes each day. All of this for about a third the cost."
Town of Vail | May 1, 2015
"Not only is AppRiver a great spam and virus solution but your customer service has been wonderful as well. I wish I could have provided more input regarding your desire to improve the system interface and performance. The truth is it works so well I almost never need to visit your Web management interface AppRiver catches about 97% or 98% of the spam we receive and we never get false positives. I wish all of our software worked this well and required so little overhead to maintain."
Archbishop Spalding High School | May 8, 2014
"After testing nearly every spam filtering system on the market, hosted internal software appliance, etc., one of our board members turned us on to AppRiver. It's more than just a spam and virus filter. It's an essential tool in our ongoing efforts to keep our clients secure and productive. They make us look like heroes and respond quickly to support and enhancement requests."
Ripple Inc. | February 24, 2014
"From the moment I began using your service I've been impressed by its effectiveness and the dedication of the folks who make it function. In a world that demands we do more with less, deploying internal resources to deal with spam is not an appetizing choice. That your organization provides this solution so successfully and at such a low TCO is a great value!"
ABX Logistics | November 6, 2015
"Just wanted to thank you for your help once again, and let you know that the entire staff here, including myself, are absolutely amazed at what a great job your service is doing. We quite simply love everything about it, from the great daily held mail reports (an awesome feature!!) to the ease of use, to most importantly the staggeringly good job you do trapping spam and viruses. The load on our server and annoyance in our mailboxes have simply disappeared. There's no better way to say it."
Synercard Corporation | April 18, 2016
"I wanted to let you know that we absolutely LOVE your product! We have tried other in-house spam products that were difficult to administer, cumbersome to use and did not stop the spam. So I will admit that I was a bit skeptical of your product, but spam has become a major problem at our agency and we needed to get a handle on the situation. The change over to your product was very simple and we saw immediate results! I could not believe how easy it was."
Wright-Gardner Insurance, Inc. | April 26, 2016
"Your filter is magnificent!!!!"
Black Srebnick Kornspan & Stumpf, PA | September 23, 2016
"AppRiver is our choice for hosted Exchange and SPAM filtering. Outstanding customer service, transparent and reasonable pricing, and easy to use administration tools made the decision to partner with AppRiver a 'no brainer'. Keep up the good work!"
Interlude Home Inc. | September 3, 2016
"First and foremost I want to say how much I value your assistance during this really messed up time – without your help it would have been 100 times worse for my businesses. You guys are the first example I give when speaking of the outpouring of good. I will never forget your help."
Billy Burk | August 17, 2015
"I just wanted to take a minute to commend the support teams at Appriver (spam filtering, smarthosting, and hosted Exchange services). Weve been a reseller for a couple of years now, and both the response time and technical level of the support personnel has been amazing every time I call in. The support really sells the product. Thanks for all the help!"
Bluewave Computing | December 26, 2015
"With these last few outbreaks of worms that have been unleashed I am very pleased with AppRiver's ability to stay on top of things."
cerutti.com | September 6, 2015
"Recently, my business website crashed and email went down. Even though this problem did not originate with the AppRiver product, every single tech support Apper that I talked to took great care to make sure that I had the tools to resolve my issues. Everyone was extremely patient and highly competent. I'm happy to report that everything is back up and running, thanks to your team."
Highroad Global Services, Inc. | November 29, 2016
"I have to say since weve moved to AppRiver from our current spam filtering service (MS Forefront), Ive never been happier. Your product ROCKS, and your customer service is the best."
GEO Specialty Chemicals | June 25, 2016
"This is my second successful experience with AppRiver so I wanted to write this letter to you to express how pleased I am with your services."
Santen Inc | February 7, 2017
"Thanks for always being willing to provide your expertise in areas that are not a part of your primary role."
RSO.com | January 2, 2015
"We really like the filtering service and I have been very impressed with your customer and support services as well."
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