Worldwide Call Centers

Worldwide Call Centers is a leading global call center outsourcing consultancy founded in 1998. The company specializes in connecting businesses with a vast network of over 150 pre-vetted call centers across more than 30 countries. Their goal is to help companies find the right outsourcing partner tailored to their industry, budget, and service requirements—whether for inbound customer support, outbound sales, or back-office business process outsourcing (BPO).

Worldwide Call Centers operates as a trusted advisor, offering a free outsourcing consultation service. Their senior advisors work closely with clients to understand their unique needs and challenges, then match them with the top 3 to 5 call centers that fit their goals. This matchmaking service enables clients to quickly compare proposals, pricing, and service models without the risk and hassle of searching alone. The company’s revenue model is based on referrals from the call centers, so the service is free and unbiased for businesses seeking outsourcing solutions.

The company’s global footprint spans offshore locations such as India, the Philippines, Latin America, and Eastern Europe, as well as nearshore and domestic options in the U.S., Canada, the U.K., and Australia. This broad geographic coverage allows clients to choose between cost-effective offshore services and high-touch local providers based on their preferences.

Beyond traditional call center services like customer service, technical support, and sales, Worldwide Call Centers also facilitates access to AI-enabled and hybrid human-agent solutions. Their partners integrate modern CRM and communication platforms to offer multichannel support, including phone, email, live chat, and social media.

Serving a wide range of industries—from startups to Fortune 500 companies—Worldwide Call Centers has built a reputation for helping businesses scale operations, improve customer experience, and optimize outsourcing costs through smart, data-driven partner selection.