Tata Business Support Services (Tata BSS) is a leading customer lifecycle management service provider. We provide customer acquisition, retention and administration services to 46 organizations so that they can grow their customer base, protect their brand and drive efficiency. Founded in 2004, Tata BSS is headquartered in Hyderabad, India and has 11,000 associates of whom 85% provide Sales and Customer Administration services to our clients. We …
Tata Business Support Services (Tata BSS) is a leading customer lifecycle management service provider. We provide customer acquisition, retention and administration services to 46 organizations so that they can grow their customer base, protect their brand and drive efficiency. Founded in 2004, Tata BSS is headquartered in Hyderabad, India and has 11,000 associates of whom 85% provide Sales and Customer Administration services to our clients. We serve industry leading clients in North America, Europe and India across major industry verticals. Tata BSS is a wholly owned subsidiary of Tata Sons, the holding company of the 146 years old Tata Group – India’s most reputed brand. Visit us at www.tata-bss.com
Our Services
Customer Lifecycle Management: Lead generation, Cross-sell and Upsell, Order Management, Activation and collection, Loyalty Management, Customer Surveys, Learning and Development, Quality Audits, Billing Management, and Fulfilment and data enrichment through phone, social media platforms, email and chat.
Digital Marketing: Marketing Strategy, Gap Analysis, Asset Creation, Content Creation, Community Management, Reputation Management, Opinion Curation, Lead generation for direct marketing, Market surveys, cross-sell, Up-sell, Churn management, Loyalty management etc.
Business Analytics and Insights: Custom analytics services to solve resourcing, outcome and FOS tools curating problems. We provide services across the Analytics value chain including Data Management, Visualization and Exploratory Analytics, Relational and Predictive Analytics in multiple business domains.
Third Party Administration Services in Insurance: TPA services for Insurance industry (especially auto industry), for policy generation, servicing, claims management, Customer relationship management, and renewals.
Thats called hitting the Bulls-eye!! Excellent performance team!! This result is only depiction of teams attitude towards work, €always there€, €always ready to go the extra mile€, €always proactive€. In short, you all are super heroes!!€
Center Manager, leading telecom service provider | May 19, 2016
Quite pleased to see this analytic bend, embellishing the quality reports€¦ My congratulations to the team.€
Head, Corporate Quality, | March 2, 2014
Wonderful to see the Tata BSS EQ audit team take steps towards €going beyond the metrics and giving back to business€€¦ The learnings imparted to all the intended participants will add to our process€
DGM, Voice Quality Head, | August 9, 2015
Warmest thanks for all of your hard work and outstanding contributions for handling our customer support function. I know how much time and energy this demanded, and I deeply appreciate all of your efforts to make it a success. The caliber of this team is exceptional, and will have a major impact in shaping our path in the year ahead. As always, its great to know that we can count on you to go the extra mile. Thank you again for all you do for customer support services.€
Assistant Manager, E–Commerce & Digital Marketing, major retail chain, India | August 26, 2014
You people have been a great support to us, always you people have always responded to our requirements, in time but also, what was delivered to sales, was delivered with precision. This is what, really matters. I personally thank each one of you, who always stretch themselves. Now you see, how important, you people are!! Your efficiency, means a lot to our Organization.€
Team members for this company will be added soon. Stay tuned!
Frequently Asked Questions
Tata Business Support Services Ltd provides a range of services across various industries including construction, entertainment, government, healthcare, hospitality, insurance, manufacturing, media, real estate, retail, and biotechnology.
Tata Business Support Services Ltd serves multiple industries such as construction, entertainment, government, healthcare, hospitality, insurance, manufacturing, media, real estate, retail, and biotechnology.
Tata Business Support Services Ltd is certified with ISO 9001 and ISO 17799:2000.
Tata Business Support Services Ltd operates in the Asia Pacific region.
Tata Business Support Services Ltd's clients include leading telecom service providers.
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