The term “Intelligent Enterprise” refers to a management approach that applies technology and new service paradigms to the challenge of improving business performance. The concept, as articulated in James Brian Quinn’s seminal book Intelligent Enterprise (Free Press, 1992) posits that intellect is the core resource in producing and delivering services. The book describes the management approach and computing infrastructure needed to harness that intellect effectively. This approach is referred to in business jargon as Knowledge Management, of which Quinn is an important proponent. Quinn is the William and Josephine Buchanan Professor of Management at the Amos Tuck School at Dartmouth College.