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Kayako
(5 Rating)
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Kayako is a developer and vendor of proprietary help desk and customer support software. Kayakos products available either as a SaaS (software as a service) (Kayako OnDemand) or licensed, downloadable product (Kayako Download).
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The relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team.
RSPCA Queensland IT helpdesk supports over 500 users and 250 Desktop/Laptop computers across Queensland, Australia.
Prior to the adoption of Kayako, the IT helpdesk managed all support issues via a single email mailbox. This method of support was cumberson and also difficult to track communication between support and staff.
Kayako has all the functionality required for our helpdesk and is perfect for our needs. Email integration of tickets makes it a piece of cake for our staff to communicate issues with the IT helpdesk. At a glance, we can see the flow of communication from initial contact to problem resolution, providing us with a much needed audit trail should problems any arise. Staff training is minimal thanks to the advanced email integration.
We are very impressed with Kayako, the relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team reducing the average waiting times till problem resolution.
We have no problems recommending Kayako to any organisation requiring a powerful and easy to use support platform.
Jeremy Jee, IT Manager | April 19, 2016
Feedback from staff is positive – Kayako's feature set is complete and the pricing can't be beaten
There are several reasons why I chose Kayako for our department at Caltech. I initially researched this product because we have two instances already in house at the Infrared Processing and Analysis Center being used by the Spitzer Science Center and the NASA Herschel Science Center projects.
Feedback from the staff who installed and manage the software was positive both with the product features and the Kayako support staff. Having knowledge available both from staff I work with as well as from Kayako is a real plus. The feature set is complete and competitive with other major products I researched and the pricing can't be beat.
The Kayako software met all the requirements defined by our IT group. These include the ability to import tickets from our current ticket system, email ticket submission, customizable ticket views, canned answers, knowledgebase and reporting
Deputy Supervisor, IPAC Systems Group | January 25, 2016
We have found Kayako to be an incredible aid to our clients and, subsequently, to ourselves as a company
"Since we began using Kayako, we have found it to be an incredible aid to our clients and, subsequently, to ourselves as a company. Due to the many facets of our business, we required a single, central location wherein clients could receive extensive online support as opposed to contacting us directly. This would allow clients to find the answers they wanted instantly and allow us to more frequently allocate our staff to projects other than support.
Clients can immediately find the information they need in Kayako's Knowledgebase and Downloads sections and, for any information they can't find, they can contact our support team via Kayako's ticketing system. With the ability to assign tickets to individual support members and write notes right into the ticket, we are able to focus our efforts on helping our clients more efficiently, which benefits both ourselves and our clients.
You won't find a better product out there, let alone one that is so affordable."
Dale Campbell, Chief Executive Officer | April 5, 2014
Kayako actively helps us to keep on top of things and provide timely responses to our users
mtvU Online supports a large network of sites and users with different needs. We receive large amounts of support request every day, and Kayako actively helps us to keep on top of things and provide timely responses to our users. We found the Kayako portfolio of products to be exactly what we were looking for in a helpdesk system.
Peter Nilsson, VP Technology and Operations | December 13, 2015
Kayako has really helped us to improve our customer support and workflow
Stardocks adoption of Kayako's helpdesk solution has really helped us to manage and improve our customer support and workflow.
The ability to sort and filter incoming requests is great, as well as allowing not just pre-defined responses, but a public knowledgebase and downloads repository for distributing fixes to our customers. All of these makes it easier for us to provide quick and helpful answers to our customers.
Curtis Hendzell, Customer Support Manager | December 30, 2016
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News via Google.
Best CRM software of 2024
TechRadar – 3 days ago
…
The Best Simple CRM Software of 2024
MarketWatch – 3 days ago
…
Army software directive aims to improve speed, agility against modern threats
DefenseScoop – 21 hours ago
…
New Cutting Edge Public Safety Software is Live!
Lake County, IL – 18 hours ago
…
Aptitude Software Group plc (LON:APTD) Stock’s On A Decline: Are Poor Fundamentals The Cause?
Yahoo Finance – 7 hours ago
…
Evil XDR: Researcher Turns Palo Alto Software Into Perfect Malware
Dark Reading – 2 days ago
…
Kia to hold software upgrade event at Historic Crew Stadium
10TV – 13 hours ago
…
News via Google.
https://www.slideshare.net/kayako
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Kayako
Solution Offered By : Bizoforce
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Kayako
Solution Offered By : Bizoforce